Business process
management

Business process management (BPM) involves defining a company’s business functions and analyzing them sequentially. This allows companies to detect anomalies in their processes and evaluate their effects. Business process management can be used for many goals, such as:

• Improving customer service
• Reducing expenses
• Optimizing production
• Harmonizing the employer-employee relationship

Healthy business process management is used as a guideline for integrating governance and change management. This helps managers make informed decisions, based on relevant analyses, when improving the company’s operational processes.